HIPAA Compliant Healthcare CRM

It is specifically designed to meet the requirements of clinics, life sciences, biotech, pharmaceutical and healthcare organizations that deal with PHI. FreeAgent’s healthcare CRM software helps clients manage and track data for enhanced practice management and lead management that is always HIPAA compliant (BAA Included).

Real-time reporting provides insights into clinic operations, including patient attendance, wait times, satisfaction, and revenue. FreeAgent streamlines clinic processes, from appointment booking to record management, increasing overall productivity.

FreeAgent delivers real-time monitoring and fosters patient engagement for long-term success, simplifying clinic management, enhancing efficiency, and improving patient care to save time on manual work, help patients better, and grow revenue and reputation.

Schedule meetings faster and manage them easier. Tracking team meetings can be the best leading indicator on hitting goals.

Enjoy a fresh take on task management with all of your CRM context connected to each task to 10x sales and project efficiency. With FreeAgent, reps always know their next steps – and it’s easy to auto-assign tasks based on triggers like new leads, email opens, or status changes.

FreeAgent has robust built-in reporting. Automatically measure what matters, and never again scramble to spin up management reports. Understand performance and gain insights at a glance.

Change the trajectory of your entire business by automating your sales process. Eliminate repetitive work, run your best plays every time, and scale.

With hassle-free marketing automation and workflow automation, FreeAgent simplifies customer nurturing and retention. It empowers the management of long-term relationships with multiple stakeholders while delivering the ability to easily customize unique processes (without code!).

Clinical organizations often find FreeAgent’s document management particularly useful, as well as its seamless integrations with software such as Twilio, which enables SMS capabilities and more.

Of course, the best HIPAA-compliant CRMs, such as FreeAgent, also include features that ensure the security and privacy of PHI. This includes encryption, access controls, audit trails, and secure data storage.

While FreeAgent is designed with the ease of the user in mind, we offer 30-day onboarding if you want assistance.

A dedicated onboarding specialist will contact you and be available to answer any questions via email and weekly meetings during the onboarding process. They will help you with setup and training. And we’ll always be there for you after the onboarding period ends. For more information about onboarding, click here.

We offer support and guidance throughout the implementation process. Our goal is to ensure that healthcare organizations are able to meet HIPAA requirements and use our next-generation CRM’s functionality effectively.

Our team safeguards the experience and enables peak data security, avoiding a data breach. Our process was designed following the principles set by fellow market leaders such as Caspio, NexHealth, and Salesforce Health Cloud.

A HIPAA-compliant CRM ensures that this information is handled securely and that the organization is in compliance with the law.