Taking care of business

Sales Development Representative – Oakland, CA

We are looking for a talented and competitive Sales Development Representative that is excited at the opportunity to thrive in a quick sales cycle environment.

About You

A SDR will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. We love an entrepreneurial spirit and someone who wants to come in and grow our company and build their personal brand. You are competitive, want to be the best, but also a team player that makes those around you better.

Responsibilities

• Source new “SMB” sales opportunities through inbound lead follow-up through the deal closure.
• Exceed monthly/quarterly SMB account quota.
• Partner with Account Executives to target accounts and drive pipeline goals.
• Achieve “Mid-Market” qualified meeting and opportunity goals by generating leads from targeted account prospecting.
• Exceed monthly/quarterly Mid-Market quotas for Sales Qualified Leads (SQLs).
• Research accounts, identify key players, and generate interest using phone, social networks and email
• Work to have 7+ touches for all leads (Call, Email) on all leads in your territory
• Manage, track, and report on all activities and results using our CRM solution

Requirements

• BA/BS degree or equivalent
• 1-3 years relative experience
• Competitive team player who wants to be the MVP and help the entire team succeed
• Strong phone presence and willing to dial >50 of calls per day
• Ability to multi-task, prioritize, and manage time effectively
• Desire to quickly climb the ranks and grow into an Account Executive position
• Experience working with CRM a plus

Account Executive – Oakland, CA

We are looking for a talented and competitive Account Executive that is excited at the opportunity to thrive and grow at a high-growth, major VC backed startup. This AE will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. We love an entrepreneurial spirit and someone who wants to come in and grow our company and build their personal brand. You are competitive, want to be the best, but also a team player that makes those around you better.

Responsibilities

• Qualify new sales opportunities through inbound lead follow-up
• Prospect cold leads to generate interest and new contacts to fill your funnel
• Research accounts, identify key players and build relationships
• Demonstrate our innovative Sales CRM product and align value to customers pain points
• Close sales and achieve quarterly quotas
• Maintain and expand your list of assigned prospects

Qualifications

• 3-5 years relative experience
• Track record of over-achieving quota
• Competitive team player who wants to be the MVP and help the entire team succeed
• Ability to multi-task, prioritize, and manage time effectively
• Desire to quickly climb the ranks and grow into a senior sales role or sales leadership position
• Experience selling CRM SaaS a plus

We are looking for a talented and competitive Commercial Account Executive that is excited at the opportunity to thrive and grow at a high-growth, major VC backed startup. This AE will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives in the SMB and Mid-market segment. We love an entrepreneurial spirit and someone who wants to come in and grow our company and build their personal brand. You are competitive, want to be the best, but also a team player that makes those around you better.

Responsibilities

• Qualify new sales opportunities through inbound lead follow-up
• Prospect targeted leads in parallel with our account based marketing to generate interest and new leads to fill your funnel
• Research accounts, identify key players and build relationships
• Demonstrate our innovative Sales CRM product and align value to customers pain points
• Close sales and achieve quarterly quotas
• Maintain and expand your list of assigned prospects

Qualifications

• BA/BS degree or equivalent
• 1-3 years relative experience
• Competitive team player who wants to be the MVP and help the entire team succeed
• Strong phone presence and willing to dial >50 of calls per day
• Ability to multi-task, prioritize, and manage time effectively
• Desire to quickly climb the ranks and grow into an Account Executive position
• Experience working with CRM a plus

We are looking for a talented and competitive Business Development Representative (BDR) that is excited at the opportunity to thrive in a quick sales cycle environment.

About You

A BDR will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. We love an entrepreneurial spirit and someone who wants to come in and grow our company and build their personal brand. You are competitive, want to be the best, but also a team player that makes those around you better.

Responsibilities

• Partner with Account Executives to target accounts and drive pipeline goals
• Partner with Marketing to run data driven nurturing campaigns
• Achieve qualified meeting and opportunity goals by generating leads from targeted account prospecting
• Research accounts, identify key players, and generate interest using phone, social networks and email
• Work to have 7+ touches for all leads (Call, Email) on all leads in your territory
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs)
• Manage, track, and report on all activities and results using our CRM solution

Requirements

• BA/BS degree or equivalent
• 0-1 years relative experience
• Competitive team player who wants to be the MVP and help the entire team succeed
• Strong phone presence and willing to dial >50 of calls per day
• Ability to multi-task, prioritize, and manage time effectively
• Desire to quickly climb the ranks and grow into an Account Executive position
• Experience working with CRM a plus

Full-Time | Bozeman, MT

Grow with us

• Create wireframes, screen-flow diagrams, high fidelities, and spec documentation for our desktop and mobile application
• Consider localization, scalability, and ease of maintenance in all solutions
• Assists in the creation of the eco-system of the product style guide
• Absorb complex ideas and data and translate them into a compelling experience that makes work easier for our customers

• Bachelor’s degree in Design or related field or 2+ years of industry experience
• Mobile and web application design experience across various platforms (iOS, Android, Windows)
• Experience with end-to-end design process with a broad spectrum of hands-on skills including research, storyboarding, prototyping and usability testing
• Strong conceptual and creative thinking skills with a solid knowledge of typography, color theory and layout principles
• Must have a solid portfolio that showcases excellence in visual and interaction design
• Expertise using Sketch and Zeplin
• Expertise in Adobe Creative Cloud products, including Illustrator and Photoshop
• Able to present concepts in a clear, concise manner
• Self-directed with an ability to meet tight deadlines and prioritize workload

When applying, include a link to your online portfolio.

Apply for this position

Full-Time | Guadalajara

Grow with us.

We’re gearing up for growth and looking for rockstar Full Stack Developers to join our team. This role is based in our offices in beautiful Providencia, Guadalajara.

At FreeAgent CRM, we design and implement software that is simple, intuitive, and easy-to-use.

We’re an established Venture Capital-backed startup where you get the best of both worlds: stability and a strong, experienced team – along with the chance to make a big impact on the development of a market-leading CRM solution. Working on our development team is also a great opportunity to learn way more, way faster.

As our Full Stack Developer, you need:

• Ability to work with JavaScript and open source tools and frameworks in a Unix/Linux, Postgresql and agile development environment
• Strong web application development with Javascript  based server environments such as nodejs
• Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML
• Experience with database design schemas and data modeling
• Outstanding software engineering skills such as data structures, algorithms and programming
• Strong analytical and problem solving skills
• Excellent communication skills and team work
• Familiarity with ECMAScript 6 and GraphQL is a plus
• Experience with unit/functional test frameworks like Jest/testcafe
• 2+ years of experience in Javascript frameworks such as ReactJS, AngularJS, ReactNative, Apollo GraphQL
• A background in Business Applications such as CRM, Service Management is highly desirable
• BS/MS in Computer Science, Engineering or related subject

A great fit will also:

• Resonate with our company values and be passionate about championing small business success
• Be energized by a fast-paced startup environment and the chance to build processes from the ground up
• Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

Full-Time | Guadalajara

Grow with us.

We’re gearing up for growth and looking for a rockstar UI Engineer to join our team. This role is based in our office in beautiful Providencia, Guadalajara.

At FreeAgent CRM, we design and implement software that is simple, intuitive, and easy-to-use. We’re looking for a User Interface Engineer to build outstanding user experiences, working on cutting edge technologies. You’ll play an integral and important role, responsible for bringing to life designs for both web and mobile that are in alignment with established brand styles. You’ll also build a library of UI components that will be used across the application.

We’re an established Venture Capital-backed startup where you get the best of both worlds: stability and a strong, experienced team – along with the chance to make a big impact on the development of a market-leading CRM solution. Working on our development team is also a great opportunity to learn way more, way faster.

As our UI Engineer, you need:

• A strong background in front-end technologies, specifically HTML5, CSS, SaSS, Javascript
• Ability to work with Javascript related frameworks (ReactJS, React Native, jQuery)
• A good understanding of effective UX
• Experience building user interfaces
• Experience working in a SCRUM environment
• Knowledge of other Scripting languages such as PHP is a plus
• Knowledge of Zeplin & Sketch is a plus
• Knowledge of design tools such as Illustrator, Photoshop is a plus
• 3+ years of experience preferred
• BS/MS in Computer Science, Engineering or related subject

A great fit will also:

• Resonate with our company values and be passionate about championing small business success
• Be energized by a fast-paced startup environment and the chance to build processes from the ground up
• Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

Full-Time | Guadalajara, MX

Grow with us.

We’re looking for a rockstar Front-End Developer who is strong in JavaScript, experienced with Node/React, and passionate about their work.

Along with coding, you will be responsible for working with the marketing manager, designer, product manager, and backend engineers. We love developers who lead the charge, communicate with other team members, and deliver a quality product and user-experience.

This position is based at our office in Providencia, Guadalajara, MX, with an outstanding team of developers, sales, and customer service leaders. You will be working closely with our Marketing team remotely, as we have a distributed offices across the US and Canada. We are a fast-growing SaaS company with a fun, supportive work environment.

In this role, you will:

• Integrate custom API’s to connect consumer-facing websites with our software applications
• Develop single-page apps for consumer-facing websites / landing pages
• Develop back-end interfaces to sync with our software applications
• Work with development team and marketing team to plan and schedule updates
• Maintain WordPress website including backups, site performance, ongoing QA and browser testing, and optimize WordPress security
• Use WordPress plugins, and the ability to create custom WordPress plugins is a bonus
• Understand and integrate with analytics and SEO tools
• Use creative problem-solving to suggest plans and propose ideas to improve customer experience

Requirements:

• Strong expertise in Javascript
• Experienced with ReactJS and NodeJS
• Expertise with XHTML, JS, PHP & CSS
• Strong knowledge of WordPress development
• Solid grasp of software engineering fundamentals and their practical application
• “Self-starter” attitude and ability to make decisions independently
• Helpful, can-do attitude and a willingness to take ownership of problems
• Strong desire to learn and grow
• Good communicator and team member
• Ability to work effectively in a fast paced environment while quickly adapting to the dynamic nature of requirements

A great fit will also:

• Resonate with our company values and be passionate about championing small business success
• Be energized by a fast-paced startup environment and the chance to build processes from the ground up
• Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

Full-Time | Guadalajara, MX

We are looking for a passionate DevOps Engineer. If you have experience with JavaScript, Bash scripting, Jenkins, Continuous integration and so on, we want to hear from you.

REQUIREMENTS
2+ years of development experience FrontEnd or BackEnd
2+ Years of DevOps experience managing Cloud based applications
2+ years of experience Continuous Delivery and tools such as Jenkins
Experience building/Managing whole cloud installation including building on demand, monitoring and operations
Experience with cloud providers such as AWS, Google Cloud or Azure is Required
Strong analytical and problem solving skills
Excellent communication skills and team work
A positive disposition and good attitude
BS/MS in Computer Science, Engineering or related subject

ACTIVITIES
Managing the Build environment based on Jenkins
Potentially move Development workflow to AWS serverless framework
Integration between phabricator and Jenkins for Continuous Delivery
Responsible for monioring the infrastructure (Build appropriate tools)
Log mining using Loggly/Cloudwatch of AWS
Setting up AWS infrastructure from ground up with proper VPCs and security
Move the asynchronous processing to AWS SQS and Lambda
Migrate the RDS to use Multi Master
Bring up instances on Demand using Code as Infrastructure framework of AWS

A great fit for the role will also:

• Resonate with our company values and be passionate about championing small business success
• Be energized by a fast-paced startup environment and the chance to build processes from the ground up
• Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

Full-Time | Guadalajara, MX (or Bozeman, MT)

This position is based at our office in Providencia, Guadalajara, MX, with an outstanding team of developers, sales, and customer success leaders. You will be working closely with our Marketing team both in-office and remotely, as we have a distributed offices across the US, Canada and Mexico. We are a fast-growing SaaS company with a fun, supportive work environment.

We are seeking an exceptional designer to create visually engaging graphics and compelling materials for our marketing team. The right person will have the ability to get to know our products and represent the solutions in a visually creative way that is simple in style but shows meaningful concepts and benefits.

Key elements of the role include:

• Visual storytelling, effective infographics, data visualization, and dynamic presentations
• Analyze product features to create conceptual stories
• Apply analytical thinking to combine concepts into meaningful, compelling narratives that solve problems
• Support executive and customer presentations with graphical illustrations
• Develop a visual toolkit for marketing materials including standardized assets for product views, resource downloads, animations, web elements
• Turn written content into simple but visually-pleasing landing pages, PDF’s, and social graphics
• Use either online tools or Adobe CC to create basic videos and animations
• Basic video editing and combine video with graphic animations
• Experience creating high-quality modern animations and animated videos aligned with current trends

These qualifications will help you succeed in this role:

• Degree in Graphic Design, Visual Communication Design or equivalent experience
• At least 2 years of experience with visual graphic and infographic design
• An exceptional portfolio demonstrating visual design experience
• Talented with PowerPoint and Adobe CC, particularly Adobe Photoshop, and Adobe Illustrator
• Basic UI and UX skills
• Strong English skills
• Ability to convey ideas visually
• Strong ability for visual storytelling
• Attention to detail
• Comfortable working with remote teams in a fast-paced entrepreneurial environment
  

A great fit for the role will also:

• Resonate with our company values and be passionate about championing small business success
• Be energized by a fast-paced startup environment and the chance to build processes from the ground up
• Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

Apply for this position

Director of Content Marketing – Oakland, CA

Our Director of Content Marketing will act as part editor-in-chief, part project manager, part media manager and part content creator. You will be responsible for the execution of campaigns, generating innovative content and coordinating activities across online marketing functions, with a focus on brand awareness and demand generation. You will be in charge of attracting site traffic according to audience targets and coordinating with product marketing and sales teams in nurturing those leads to deals.

• Ownership of increasing online presence and managing all marketing, advertising and promotional activities
• Leverage content-based strategies ranging from content placements to paid amplification to partnership placements to achieve company goals and measured KPI’s
• Data-driven approach to content marketing rooted in a passion for analytics
• Oversee the content marketing strategy, manage our editorial calendar, SEO and facilitating production of long-form written content and web videos
• Manage freelance contributors / outsourced agencies and ultimately be responsible for execution of content strategy

Create

• Oversee the production of high quality, relevant content in line with company goals
• Assist in the editorial governance of content to be consistent with our brand voice, style and tone
• Create/manage production workflows for our content to ensure consistency, timeliness and accuracy of message

Drive Traffic

• Drive traffic to content assets by leveraging search, social media, landing pages, advertising and more
• Work with digital creatives, product marketing teams to publish content from initial strategy through to final published content across appropriate channels

Contribute

• Be a voice for FreeAgent, contributing content ideas
• Be on top of the latest in conventional and new media to harness the latest technologies, tactics and trends

Measure

• Measure and report on the success of content assets, various channels

Day to day

• Accelerate FreeAgent’s content marketing campaign strategy and execution across a variety of channels including web, paid social, partners, email, and more
• Partner cross-functionally with product marketing, design, and other stakeholders to develop a range of multimedia content (i.e,. web videos, blog posts, whitepapers, webinars) to support overall marketing team goals
• Produce content for partners, influencers, and product launches
• Work closely with Product Marketing and Brand to define and drive product and educational narratives with an eye towards SEO
• Act as Editor and Chief while owning FreeAgent’s editorial calendar
• Oversee and optimize FreeAgent’s Blog and newsletter
• Work with content developers across FreeAgent to ensure consistency of voice across the full customer lifecycle
• Build relationships with influential associations and thought-leaders
• Grow blog subscribers, converting visitors into leads and expanding our blog’s overall reach
• Manage various email campaigns, including the template designs, calls-to-action, and content used in our email sends and develop documentation and roadmaps for processes, A/B tests, and promotions that succeed through email
• Work with product marketing to create product content, case studies, product videos, website copy, blog posts, Quora/forum responses to articulate the benefits of our products to the world
• Use email marketing (campaigns, nurture drips, behavioral triggers) to increase the activation and retention rate of customers

Experience

2-3+ years of hands-on B2B experience, preferably in a SaaS environment, in marketing campaign planning as well as inbound and demand generation marketing, content marketing.

We’re looking for a seasoned technology executive, preferably with a technical and product-based background, to lead our Customer Success initiatives. This is a leadership position reporting to the CEO.

Responsibilities

• Operate as a player-coach, running some of the largest implementation projects yourself as the team scales.
• Build out a world-class customer success program including a hands on professional services for our mid-market implementations as well as a self-service onboarding plan for our smaller SMB customers.
• Recruit and manage a best-in-class professional services team for our tailored hands on implementations.
• Take ownership over our self-service on-boarding program, drive efficiencies, and continuously improve the overall customer onboarding experience.
• Formulate best practices, both technically and functionally, needed to address customer needs.
• Collaborate with our Customer Success team to create and execute a successful and seamless handoff from customer go-live to continued customer maturity.
• Close the loop between implementations and customer knowledge and the product and development teams. The product will change and improve due to the first-hand feedback from being so connected to FreeAgent CRM’s customers.
• Closely measure, maintain or improve current NPS score of 43

Requirements

• 5+ years of professional services, software implementation, or customer success experience in a B2B SaaS environment. Familiarity with a CRM platform a plus.
• Proven track record implementing best practices with continuous process improvement and data-based reporting 
• Technically proficient, willing and able to be a player-coach, diving into the details to complete successful implementations.
• Experience managing simultaneous software implementations for multiple clients.
• Experience delivering product training sessions via phone and web conference software.
• Experience researching, troubleshooting and solving complex software issues a plus

We’re looking for a talented and competitive Senior Solutions Consultant that is excited at the opportunity to thrive at a high-growth, major VC backed startup. We love an entrepreneurial spirit and someone who wants to come in, grow our company and build their personal brand. You are competitive, always at the top of your game, and also a team player that makes those around you better.

This Sr. SC will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives in the mid-market and enterprise segment. They’ll start as a player, but quickly grow into a coach and leader building out a team of world-class SC’s.

Responsibilities

• Own the primary technical relationship with our prospects to drive amazing consultative experiences
• Assist the sales team in discovery of customers problems and desired outcomes
• Provide standard demo’s in addition to specific tailored use cases
• Maintain demo environments with specific scenarios and scripts
• Collaborate with sales and marketing to create internal and external enablement content
• Create scalable processes and content to respond to technical questions and RFI/RFP proposals
• Stay current on product releases, competitive analysis, and our product’s unfair advantages

Qualifications

• 7+ years relative experience SaaS solution consulting – experience in the CRM market a plus
• Track record of over-achieving personal and team targets
• Exceptional communication and presentation skills to include technical and business concepts
• Competitive team player who wants to be the MVP and help the entire team succeed
• Ability to multi-task, prioritize, and manage time effectively
• Desire to quickly climb the ranks and grow into a leadership position