Company - FreeAgent CRM

Rethinking work

The customer journey isn’t always a straight line.

Modern companies need a better way to manage the WORK surrounding customer relationships, like email, calls, meetings, docs, notes…

That’s why we built the first complete CRM platform with robust work management.

Our mission

FreeAgent is on a mission to help businesses align teams, foster transparency, and increase revenue. From the beginning, we’ve believed that businesses big-and-small should have an opportunity to compete by harnessing intelligent automation and leveraging actionable insights that drive results and visibility for faster, more predictable growth.

Our leadership

Founded by an executive team of enterprise success cases turned free agent on a mission: to build a platform with their accumulative expert knowledge engrained within—to guarantee success for the next generation of growing companies. This led to a complete innovation in and beyond CRM: an all-in-one platform that fosters transparency, aligns teams, and builds customer relationships. FreeAgent is not just another CRM—it’s a better way to do business.

Our team

Our team is comprised of a talented group of individuals from all over the world with a common passion: helping business grow. We are enterprise-software exec turned growth-hacking (buzzword-using) start-up founders. We are mission-makers, dream-believers, and team players. We are tech innovators, problem solvers, sales experts, customer advocates, change-makers, out-of-the-box thinkers, and helpers. We are Free Agents.

Leadership

Dave Stephens

Founder & CEO

“I love empowering teams to accomplish things they would have never believed possible, creating products of value and helping businesses do extraordinarily well in the marketplace. At FreeAgent, I aim to unlock innovation, create change, and, in general, be a positive force in the world.”

Ryan Manning

Founder & CRO

“I’ve spent my career helping Silicon Valley technology startups like Data Domain and ServiceNow change the way big businesses operate. We started FreeAgent to give businesses of all sizes access to disruptive technology to fuel the next generation of growing companies.”

Ram Dodda

CTO

“My past stints were at Yahoo, Netflix and ServiceNow building scalable consumer platforms and intuitive enterprise applications. My passion now is to build a flexible yet intuitive platform for businesses big-and-small with best-in-class capabilities.”

Careers

Check out our open positions and apply below.

We are looking for a talented and competitive Account Executive (AE) that is excited at the opportunity to thrive and grow at a high-growth, major VC backed startup. We love an entrepreneurial spirit and someone who wants to come in and grow our company and build their personal brand. You are competitive, want to be the best, but also a team player that makes those around you better.

Responsibilities

Qualify, follow up, and nurture warm leads (no cold calls or meeting setting)
Manage sales opportunities through all stages of the sales cycle
Coach customer stakeholders across sales, marketing, and/or operations in order to build consensus
Provide tailored product demonstrations or work with the solutions engineering team to illustrate the value of our CRM platform
Close prospects and provide a seamless handoff to the Customer Success team
Be the subject matter expert on all products and services provided by FreeAgent CRM

Requirements

Relevant sales experience, particularly in SaaS segments
Track record of over-achieving quota
Competitive team player who wants to be the MVP and help the entire team succeed
Ability to multi-task, prioritize, and manage time effectively
Desire to quickly climb the ranks and grow into a senior sales role or sales leadership position

We are looking for a talented and competitive Sales Development Representative (SDR) that is excited at the opportunity to thrive and grow at a high-growth, major VC backed startup. We love an entrepreneurial spirit and someone who wants to come in and grow our company and build their personal brand. You are competitive, want to be the best, but also a team player that makes those around you better.

Responsibilities

Provide the best possible experience to all leads interested in FreeAgent CRM via multiple channels including phone, email and live chat
Have the desire and energy to complete a high volume of daily calls/activities
Qualify prospects based on established criteria and gather critical sales intelligence
Develop rapport with prospects by anticipating needs and understanding their requirements
Deliver consistently against quota
Proactively provide feedback on sales tools, lead quality, and ideal customer profiles

Requirements

Bachelors degree required
Intern or 1-year relevant experience
Commitment to pursuing a career in sales
Competitive team player who wants to be the MVP and help the entire team succeed
Ability to multi-task, prioritize, and manage time effectively
Desire to quickly climb the ranks and grow into an Account Executive position
Familiarity with common office and CRM software

Full-Time | Guadalajara, MX

Grow with us.

We’re looking for a rockstar Front-End Developer who is strong in JavaScript, experienced with Node/React, and passionate about their work.

Along with coding, you will be responsible for working with the marketing manager, designer, product manager, and backend engineers. We love developers who lead the charge, communicate with other team members, and deliver a quality product and user-experience.

This position is based at our office in Providencia, Guadalajara, MX, with an outstanding team of developers, sales, and customer service leaders. You will be working closely with our Marketing team remotely, as we have a distributed offices across the US and Canada. We are a fast-growing SaaS company with a fun, supportive work environment.

In this role, you will:

Integrate custom API’s to connect consumer-facing websites with our software applications
Develop single-page apps for consumer-facing websites / landing pages
Develop back-end interfaces to sync with our software applications
Work with development team and marketing team to plan and schedule updates
Maintain WordPress website including backups, site performance, ongoing QA and browser testing, and optimize WordPress security
Use WordPress plugins, and the ability to create custom WordPress plugins is a bonus
Understand and integrate with analytics and SEO tools
Use creative problem-solving to suggest plans and propose ideas to improve customer experience

Requirements:

Strong expertise in Javascript
Experienced with ReactJS and NodeJS
Expertise with XHTML, JS, PHP & CSS
Strong knowledge of WordPress development
Solid grasp of software engineering fundamentals and their practical application
“Self-starter” attitude and ability to make decisions independently
Helpful, can-do attitude and a willingness to take ownership of problems
Strong desire to learn and grow
Good communicator and team member
Ability to work effectively in a fast paced environment while quickly adapting to the dynamic nature of requirements

A great fit will also:

Resonate with our company values and be passionate about championing small business success
Be energized by a fast-paced startup environment and the chance to build processes from the ground up
Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

Full-Time | Guadalajara

Grow with us.

We’re gearing up for growth and looking for rockstar Full Stack Developers to join our team. This role is based in our offices in beautiful Providencia, Guadalajara.

At FreeAgent CRM, we design and implement software that is simple, intuitive, and easy-to-use.

We’re an established Venture Capital-backed startup where you get the best of both worlds: stability and a strong, experienced team – along with the chance to make a big impact on the development of a market-leading CRM solution. Working on our development team is also a great opportunity to learn way more, way faster.

As our Full Stack Developer, you need:

Ability to work with JavaScript and open source tools and frameworks in a Unix/Linux, Postgresql and agile development environment
Strong web application development with Javascript based server environments such as nodejs
Familiarity with JavaScript, JSON, AJAX, CSS, XHTML and XML
Experience with database design schemas and data modeling
Outstanding software engineering skills such as data structures, algorithms and programming
Strong analytical and problem solving skills
Excellent communication skills and team work
Familiarity with ECMAScript 6 and GraphQL is a plus
Experience with unit/functional test frameworks like Jest/testcafe
2+ years of experience in Javascript frameworks such as ReactJS, AngularJS, ReactNative, Apollo GraphQL
A background in Business Applications such as CRM, Service Management is highly desirable
BS/MS in Computer Science, Engineering or related subject

A great fit will also:

Resonate with our company values and be passionate about championing small business success
Be energized by a fast-paced startup environment and the chance to build processes from the ground up
Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

Full-Time | Guadalajara, MX

We are looking for a passionate DevOps Engineer. If you have experience with JavaScript, Bash scripting, Jenkins, Continuous integration and so on, we want to hear from you.

REQUIREMENTS
2+ years of development experience FrontEnd or BackEnd
2+ Years of DevOps experience managing Cloud based applications
2+ years of experience Continuous Delivery and tools such as Jenkins
Experience building/Managing whole cloud installation including building on demand, monitoring and operations
Experience with cloud providers such as AWS, Google Cloud or Azure is Required
Strong analytical and problem solving skills
Excellent communication skills and team work
A positive disposition and good attitude
BS/MS in Computer Science, Engineering or related subject

ACTIVITIES
Managing the Build environment based on Jenkins
Potentially move Development workflow to AWS serverless framework
Integration between phabricator and Jenkins for Continuous Delivery
Responsible for monioring the infrastructure (Build appropriate tools)
Log mining using Loggly/Cloudwatch of AWS
Setting up AWS infrastructure from ground up with proper VPCs and security
Move the asynchronous processing to AWS SQS and Lambda
Migrate the RDS to use Multi Master
Bring up instances on Demand using Code as Infrastructure framework of AWS

A great fit for the role will also:

Resonate with our company values and be passionate about championing small business success
Be energized by a fast-paced startup environment and the chance to build processes from the ground up
Have a team-oriented nature with the ability and desire to pick up slack where it’s needed – FreeAgents are actually total team players.

We’re looking for a talented and competitive Solutions Consultant that is excited at the opportunity to thrive at a high-growth, major VC backed startup. We love an entrepreneurial spirit and someone who wants to come in, grow our company and build their personal brand. You are competitive, always at the top of your game, and also a team player that makes those around you better.

As a Solutions Consultant you will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives in the mid-market and enterprise segment. You’ll start as a player, but quickly grow into a coach and leader.

Responsibilities

Own technical relationships with our prospects to drive amazing consultative experiences.
Assist the sales team in discovery of customers problems and desired outcomes.
Provide standard demo’s in addition to specific tailored use cases.
Maintain demo environments with specific scenarios and scripts.
Collaborate with sales and marketing to create internal and external enablement content.
Help create scalable processes and content to respond to technical questions and RFI/RFP proposals.
Stay current on product releases, competitive analysis, and our product’s unfair advantages.

Qualifications

2+ years relative experience in SaaS solution consulting, sales or pre-sales roles – experience in the CRM market a plus.
Track record of over-achieving personal and team targets.
Exceptional communication and presentation skills to include technical and business concepts.
Competitive team player who wants to be the MVP and help the entire team succeed.
Ability to multitask, prioritize, and manage time effectively.
Desire to quickly climb the ranks and grow into a leadership position.

I really enjoy my daily activities, as I know that my ideas are helping our customers get the best out of our CRM. I also enjoy working with such talented and hard working people that have the same goals as me, helping companies achieve great things.

Maria, Account Executive

I am very happy to be part of such a wonderful and talented team of professionals, who are committed to do their very best every single day. I’ve seen passionate companies, that truly believe in what they are doing, but never like this. The level of effort and dedication put to the product is simple beyond belief.

Karin, Technical Writer

I love my job because people care about me as a person and about my professional growth. There is a genuine spirit of cooperation and shared goals.

Carlos, Full Stack Developer

Share our passion?

We’re always hiring innovators and smart people who like to make a difference. Don’t see a position that’s just right? Send us a message telling us about your talents, qualifications and goals.