The Success-as-a-Service subscription gives you premium access to expert guidance and support as you maximize the value of FreeAgent within your organization.
Success-as-a-Service is subscription-level access to the best minds and consultative guidance in using FreeAgent and maximizing your organization’s ROI. We will help you configure your base app package, set up your organizations custom apps, views, dashboards, and so much more.
Need help importing your business data into FreeAgent? No problem! Want help adding up to 2 supported integrations per year? You got it!
We can even help you with training your end-users.
Long after your initial go-live we remain absolutely committed to your success. Connect with us for up to
5 hours of help per month to make sure the periodic changes and improvements you want to make to your processes and reporting are as smooth and successful as they can be. In short, success-as-a-service helps you maximize FreeAgent’s return on investment to your organization over the life of your subscription. You are the hero bringing valuable change to your organization & we are here to help you succeed.
Yes, it’s Included!
Success-as-a-Service not only includes initial setup, but also future configurations, ongoing support, and consulting services. You will be assigned an account manager who will be your partner throughout the life of your subscription with FreeAgent. Your account manager will assist with enablement and adoption and will provide expert advice on getting the maximum value out of FreeAgent.
Scoping of Work
We help you finalize the scope and requirements for your organization, build a complete workflow design, or document use cases you will manage in FreeAgent.
Configuration & Data Import
We help you setup any custom apps, fields, or security rules. We can also assist with your data import, and in integration setup and testing.
Reporting & Dashboards
We help you create the reports and dashboards you will use to manage work in FreeAgent.
Integrations & Workflow
We help you build any supported third-party integrations within FreeAgent, and assist you implementing workflows that to reduce or eliminate your organization’s repetitive work.
Testing & Acceptance
We help you setup your test & acceptance process to keep your stakeholders satisfied. So you can go live with confidence.
We can help guide your end user and admin training. So adoption happens and you get the ROI you’ve planned.
Need More Help? You got it!
Beyond the Success-as-a-Service subscription, FreeAgent is one of the only work management cloud providers to offers statement-of-work (SOW) based consulting engagements.
These agreements can be tailored for your complete Go-Live or expansion project and delivered on timeframes that work best for your organization. For details about SOW-based services contact your account manager.
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