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FreeAgent vs SugarCRM

Work’s better

The only fully-featured CRM platform alternative to SugarCRM.

Join the movement

At FreeAgent, we believe great teams should have an alternative to outdated, clunky software like SugarCRM. You deserve tools that will help you win. FreeAgent helps you succeed at your job and win each day.

FreeAgent CRM HIPAA Healthcare
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Fastest, most recommended, dedicated success team

The Fastest Performing CRM

#1 User Recommended CRM

100% Implementation Guaranteed

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Slow, confusing, not committed to your success

Slow

Confusing

Not committed to your success

Welcome to the next generation of CRM

FreeAgent is designed for the new world of work.

We help teams get everything in one place, work more collaboratively to get more done, and track and improve performance.

“Sugar is just a database. We try to get sales to update it, but it’s very slow and cumbersome so the data’s never really accurate anyway.”

Warning from 

a former employee 

of SugarCRM

“I was an executive on the services team at SugarCRM, working with many of Sugar’s largest customers. Here’s my insider’s warning for teams considering SugarCRM.

Sugar relies on partners to implement, and when the partner’s contract is done, they are done. It’s a transactional relationship that puts the partner in control. Sugar has disbanded their services organization so many customers feel trapped in costly 3rd-party relationships. 

Partners will encourage customizations vs. best practices. Extensive customizations will break an upgrade path and customers often end up paying to redo the customizations. 

Sugar has a lot of features, but most of them (80%) are never used by customers, in part because they are clunky to use, and in part because they are not usually needed. Instead of focusing on key features for their market, Sugar crammed dozens of overly specialized features into the same UI without discrimination or design. You just have to scroll through reviews or see a demo to know how hated Sugar’s user interface is. 

Sugar is owned by a private equity firm and the product release cycle has slowed down since 2017. Their current plan is buying products to add features. These integrations add to the complexity and poor page by page performance of Sugar and are not designed into the product well, they are clear “add-ons” that look and feel different.”

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User Experience Side-by-Side
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User Experience Side-by-Side

3 things you won’t get with SugarCRM

01.

Software your team actually wants to use

02.

#1 Customer Support

Our customers love us, and we love them!

Average live support response time

Average time to resolve issues

Conversation Ratings of happy customers

03.

Shortest time to value

The only CRM platform alternative to SugarCRM

  • 10X Faster

  • 10X Higher Team Adoption

  • Implementation Success Guaranteed

And it’s easier to use & more recommended

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Welcome to the next generation of CRM

FreeAgent is designed for the new world of work.

We help teams get everything in one place, work more collaboratively to get more done, and track and improve performance.

Let’s get started!

14    Days left in trial

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