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FreeAgent vs Salesforce

Work’s better.

The only fully-featured CRM platform alternative to Salesforce.

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Trusted by 1000s+ of the world’s most productive teams

Join thousands of growing teams that are making the switch to modern CRM + Work Management

FreeAgent CRM HIPAA Healthcare

Bring your teams and tools together, in a safe place. Our CRM is certified by:

Why choose FreeAgent
over Salesforce

< 20% of CRM projects succeed

Low-to-No Adoption

Too hard to use = low team adoption

Daily usage rates under 14%

Long Time to Value

Average 6–8 months to go live

Most implementations fail or run out of budget before go-live

Low support rating for businesses less than 50k employees

Too Expensive

Locked into a contract with hidden add-ons and upgrades

90% of customers succeed & renew

#1 User Recommended

A visual, intuitive user experience that drives 100% team adoption

Daily usage rates over 40%

Up and running < 30 days

From day one, FreeAgent automagically logs and organizes your team’s email, calls, and meetings for instant visibility and value

Customizable without IT or admin support

#1 in customer support (included)

Half the cost of ownership

Expert implementation under 50% of the cost

Don’t need costly consultants, dedicated admin or developers

Workdays full of impact

FreeAgent helps you work more collaboratively and track and improve performance.

Comparing FreeAgent vs Salesforce

is like comparing Apple iPhone XR vs mobile phone 1st generation in the mid 90s. FreeAgent is outstanding in terms of customization, service, interface, simplicity and elegance. The entire user experience if rated on a scale of 1 to 10 is 10+… while I would rank Salesforce 1.”

Marc Kirst

CEO of Amazing Group LLC

3 things you won’t get with Salesforce.


Software your team actually wants to use

Daily Usage Rates:
Apps people LOVE to use



Daily Usage Rates:
Apps people “have to” use



Daily Active Users (DAU%) #of active users / total of paid users



Support Conversation Ratings

We love improvising your workday!



Live Support Response Time

From a real human!



Avg. Time to Resolve Issues

We’re instantly dedicated to ensuring FreeAgent always work’s better and better for you team


Rated #1 Customer Support you can be happy about


Shortest Time to Value & Highest ROI

FreeAgent is a modern low-maintenance platform with included market-leading support, robust no-code customization, and expertly guided implementation

Salesforce requires dedicated admin, part-time developer, expensive consultants, and add-ons for support

Workdays full of impact

FreeAgent helps you work more collaboratively and track and improve performance.


increase in pipeline

FreeAgent gives me the agency to be experimental.

With other CRMs, it feels like you are working to benefit the CRM. With FreeAgent, it feels like the CRM is working to benefit you.”

Matt Espinoza

Co-Founder & Director of Partnerships

FreeAgent is the only CRM platform alternative to Salesforce...

that's way easier to use AND more recommended.

According to Gartner®

The world’s leading research and advisory company for business leaders

Welcome to the next generation of CRM

With modern software that unlocks visibility and productivity without all the complexity of Salesforce.

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