Cookie Policy

Your privacy is critically important to us. At FreeAgent, we believe transparency drives a better way to do business.

FreeAgent CRM Cookie Policy​

Cookies

As you navigate our website and our CRM platform (“Platform”), FreeAgent may collect information through the use of commonly used information-gathering tools, such as cookies and similar technologies.

What are cookies?

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).  Except for essential cookies, all first-party cookies will expire after 365 days or less.

Cookies are used to store and receive identifiers and other information on computers, phones, and other devices such as your browser type, IP address, device type and ID, language, and operating system. Cookies are also used to better understand your interest in our website or Platform. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” This policy explains how we use cookies, as well as your rights to control our use of them.

Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.

Through use of cookies, we may collect:

Browser type;
IP Address;
Mobile application;
Device type or ID:
Device user ID;
Browser language;
Operating system;
Referring site (site you visited before coming to our website);
Date and time of visit;
URL of pages visited; and
Other browsing behavior, such as white papers downloaded.

We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).

We use cookies to authenticate your use of the Platform. For example, if you’re signed in to our Platform, cookies help us show you the right information and personalize your experience. We use cookies to enable and support our security features, and to help us detect malicious activity. We also use cookies to manage your preferences and provide you with customized content. For example, cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our website more easily. We also use cookies to understand and improve our products, features, and services.

We use cookies for marketing purposes. We partner with third parties to manage our advertising on other sites. Our third-party partners may use cookies to gather information about your activities on other sites in order to measure the effectiveness of our advertising or to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by deleting the cookie information from your browser. Most browsers allow you to remove and block cookies and you should visit your browser’s help menu for more information. Please note this does not opt you out of being served generic, untargeted ads.

Please note that if you choose to erase or block cookies, you will need to re-enter your user ID and password to access certain parts of our website. In addition, if you block cookies, you may not be able to use certain features of our Platform or take full advantage of our services.

We may link information obtained through cookies to personal data to provide better service to you and to improve our product and services offerings. For more information about how we process your personal information, please consult our Privacy Policy.

Please note that many Internet browsers allow users to send a “Do Not Track” signal to websites they visit. Currently, there is no consensus on the meaning of “Do Not Track” or similar signals, and our website and services have no mechanism to respond to such a signal.

For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.

Other tracking technologies

We may also use mobile device identifiers and the other technologies identified in Section 5 of our Privacy Policy for the purposes articulated in our Privacy Policy, for example to recognize your device when you use our Platform.

Controlling Cookies

Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.

To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:

●      networkadvertising.org

●      optout.aboutads.info

●      youradchoices.com

●      youronlinechoices.eu

On a mobile device, you may also be to adjust your settings to limit ad tracking. 

You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Google Analytics

On our website and for our online offerings we use Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

Google Analytics uses cookies, small text files that are stored on your computer and which enable an analysis of the use of our internet offerings. The information about the use of our website (including the IP address of the user) which is generated by the cookie will be transferred to a Google server in the USA and stored there.

Google will use this information to analyze the use of the website, to compile reports about the website activities for the website’s operator and to provide further services which are connected to the use of this website and of the internet. If legally required, or if third parties process this data on behalf of Google, Google may also forward this information to third parties. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user. The legal basis for the use of Google Analytics is Art. 6(1) sent. 1 (f) GDPR.

Our website also uses the Google Analytics reports function on demographic attributes. In this respect, data from interest-based advertising from Google as well as visitor data from third party service providers (e.g. age, gender and interests) are used. This data cannot be associated with a specific person. The function can be deactivated at any time using the display settings. With the statistics that we obtain, we can improve our offer and make it more interesting for you, the user. The legal basis for the use of Google Analytics is Art. 6(1) sent. 1 (f) GDPR.

You can prevent the storage of the cookies by setting your browser software accordingly; please note, however, that in this case, you may not be able to use all the functions of our website to their full extent. You can also prevent the collection of the data generated by the cookie relating to the use of our website (including the IP address) at Google and/or the processing of this data by Google by downloading and installing the browser plug-in which is available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

You can find information from Google about the conditions of use at: https://www.google.com/analytics/terms/de.html, the data protection overview at: http://www.google.com/intl/de/Analytics/terms/learn/privacy.html, the privacy policy at: http://www.google.com/intl/de/policies/privacy.

Google has agreed to comply with the EU-US Privacy Shield, https://www.privacy-shield.gov/EU-US-Framework.

Facebook Remarketing

The Free Agent CRM website uses the “Custom Audiences” remarketing function of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). With this function, the provider is able to address visitors to the website with targeted advertising by placing personalized, interest-based Facebook advertisements for visitors to the website if they visit the social network Facebook. The legal basis for the use of Facebook Remarketing is Art. 6(1) sent. 1 (f) GDPR. To carry out this function, the Remarketing Tag from Facebook is implemented on the website of the provider.

When you visit our website, these tags establish a direct connection to the Facebook servers. In this way, the Facebook server is informed which of our web pages you have visited. Facebook will assign this information to your personal Facebook account. Further information on the collection and use of the data by Facebook as well as your related rights and options for the protection of your private sphere are provided in the data protection information of Facebook at https://www.facebook.com/about/privacy/ . If you do not wish Facebook to assign the data collected directly to your Facebook account, you can deactivate the “Custom Audiences” remarketing function in your Facebook settings. To do this, you have to be logged into Facebook.

YouTube Video Embed

Videos from the company YouTube, YouTube LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA are integrated on this website, which are saved at http://www.youtube.com and can be played back directly from our website.

All of the videos have been integrated in the “enhanced data protection mode”, which means that no data about you as a user will be transferred to YouTube unless you play the videos. The data stated in the following paragraph will only be transferred if you play the videos. Free Agent CRM has no influence over this transfer of data.

YouTube receives a notification when you access a sub-page on our website that features a YouTube video. Some data collected through use of our website, as described in our Privacy Policy, may also be transferred. This will take place regardless of whether YouTube provides a user account into which you are logged in or if no user account exists. If you are logged in to Google, your data will be assigned directly to your account. If you do not want the data to be assigned to your YouTube profile, you must log out before playing a video. YouTube will store your data as user profiles and use it for the purposes of advertising, market research and/or the needs-based configuration of its website. In particular, this evaluation takes place (including for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; if you intend to exercise this right, it is necessary for you to contact YouTube.

YouTube is used in the interests of ensuring an appealing presentation of our online offerings. The legal basis is Art. 6(1) sent. 1 (f) GDPR.

For further information on the purpose and scope of the data collection and its processing by YouTube, please refer to the privacy policy of YouTube. There, you will also find further information about your rights and settings options for the protection of your private sphere: http://www.google.com/intl/de/policies/privacy. Google processes your personal data in the USA, and has agreed to comply with the EU-US-Privacy-Shield, https://www.privacy-shield.gov/EU-US-Framework.

More Information

More detail on how businesses use cookies is available at www.allaboutcookies.org.

If you have any queries regarding this Cookie Policy please email support@freeagentcrm.com

Your privacy is critically important to us. We have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
  • We help protect you from overreaching government demands for your personal information.
  • We aim for full transparency on how we gather, use, and share your personal information.

Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.