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Technical Implementation Consultant

Guadalajara, Mexico

About FreeAgent CRM

FreeAgent is leading the way to a better workday. From the beginning, we’ve believed that great teams deserve an alternative to outdated, low-rated, super-slow traditional CRM. The next generation of CRM will be custom fit, will adapt on the fly, and will be characterized by being both a system of record and a system of engagement.

We recently raised $12.6M in Series A financing to help fuel our growth and are looking for talented Customer Success Specialists that are excited about the opportunity to thrive at a high-growth, major VC backed startup. 

We love an entrepreneurial spirit and someone who wants to come in, grow our company and build their personal brand. You are comprehensive in your approach, always at the top of your game, and also a team player that makes those around you better.

The Role

The FreeAgent CRM Customer Success team is looking for a highly motivated and entrepreneurial Software Engineer to join our Technical Implementations team. This is a role that involves working with customers during the post-sales process to help them design and build a variety of software solutions. This role requires a deep understanding of databases, JS programming, AWS, and API standards. 

What You’ll Do

  • Work with other members of the Customer Success team in capturing requirements, defining the solutions, solving technical challenges, importing data, building integrations and launching customers on the FreeAgent platform.
  • Document, code, test and maintain scalable solutions for multiple third party integrations.
  • Migrate data from csv and other systems into FreeAgent CRM.
  • Lead technical discovery and solutioning sessions
  • Understand the customer’s business, work with other Customer Success team members to design their requirements into a solution that is highly usable, easily adoptable and also with demonstrable value
  • Coordinate with other Customer Success resources and product development to ensure the customer’s success and the product roadmap is aligned to customer needs

Requirements

  • 2+ Years of experience with Node Js. Development.
  • Hands-on working experience: 
    • Frontend development using frameworks such as:
      •  React JS, or Vue JS
    • AWS services.
      • Lambdas
      • EC2
      • S3
      • API Gateway
  • Creating APIs/Web services.
    • REST
  • Passionate about creating valuable engineering solutions.
  • Consulting mindset to deal with ambiguous requirements.
  • A team-player mindset to collaborate with multidisciplinary teams.
  • Strong English communication skills.

Nice to haves

  • BS in computer science or related field.
  • Graphql

Employment Type

Full-time
This role is based in our offices in Guadalajara

 

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