Are you interested in a ground floor opportunity with a fast-paced, growing startup? Do you like solving complex problems and developing solutions with high value for companies?
The FreeAgent CRM Account Management team is looking for a highly motivated and entrepreneurial Software Engineer to join our team. This is a role that involves working with customers during the post-sales process to help them design and build a variety of software solutions.
What You’ll Do
- Work with the Account Management team in capturing and understanding customer requirements, defining the solutions, solving technical challenges, importing data, building integrations and launching customers on the FreeAgent platform.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Help customers through email, phone, online presentations, screen-share, etc.
- Migrate data from CSV and other systems into FreeAgent CRM.
- Lead technical discovery and solutioning sessions.
- Create and constantly improve project deliverables and best practices.
- Become an expert in the FreeAgent CRM platform.
- Creating APIs and integrating with third party APIs
- Passionate about creating valuable engineering solutions.
- Consulting mindset to deal with ambiguous requirements.
- A team-player mindset to collaborate with multidisciplinary teams.
- Strong English communication skills.
Nice to have
- BS in Computer Science or related field.
- Knowledge in AWS services: Lambdas, S3, API Gateway
- This role is based in our offices in Guadalajara
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